Hi sturne13

 

Welcome to the Community Forums.

 

I presume that you have a PUA or Potentially Unwanted Applicatio, i.e., "Ads by Arcade Candy" and want to remove the critter?

 

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.

 

However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

The key to avoiding PUAs is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.

 

And as to the "...instuctions from another company"...well, I could not possibly comment.

 

Hope that helps?

 

Regards, Baldrick

 

 

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Hello there, welcome to the Community

 

EDIT:  LOL, ? has as usual been here first 🙂  

 

Chances are you can get rid of this by checking in the Browser Extensions/Add Ons and removing it there.  If this does NOT work, you have a couple options.  Follow the directions you have already found IF you are comfortable with your skills and ability to do so safely, or Submit a Trouble Ticket and let Webroot Support help you.  There is no charge for Support, it is included with your valid WSA key code.

 

 If your are curious as to why WSA did not find this on its own, there is a reason.  This AdWare is not actually malware, and is what we generally call a PUA.  (Potentially Unwanted Application)  These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you.  There is NO CHARGE for this for valid WSA license holder.

 

Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection.  The more  users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.

 

I hope all of this helps,

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Teamwork, mon ami...that we we can be sure that we are supporting our Community bretheren. :D

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Just to add that its process is called HyperBrowser.exe supposedly, and also I read that it may necessitate registry deletion to remove, so the Support Ticket route may be best ultimately.  

 

 

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Hi Dermot

 

It is actually worse than that...there are other processes other than the one you mention and a number of related/companion apps that will need to be uninstalled via the Control Panel and therefore most likely leave no end of Registry-related detritus...as they always do...which is one of the reasons why automated removal can be dodgy at best and why Webroot do not just plunge in and have WSA auto remove...which in my book is a good move.

 

But agree with yo that the Support Ticket looks like the best option in this case.

 

Regards, Baldrick

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