Computer scan has frozen at 0%. I can't get it to shut down or re-start

Hello stephaniekovar, and Welcome to the Webroot Community.
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 

• Make sure you have a copy of your Keycode
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
• Download a Copy Here (Best Buy Subscription PC users click HERE)
• Uninstall WSA and Reboot
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
• Let it finish it's install scan
• Reboot once again

Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
I;m assuming you're referring to the PC version. If not, let us know and we'll advise.
 
Thank you.