Hello stephaniekovar, and Welcome to the Webroot Community.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 

• Make sure you have a copy of your Keycode
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE)
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.

 

I;m assuming you're referring to the PC version. If not, let us know and we'll advise.

 

Thank you.

 

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