It all started when I tried to add my WSA complete to my Kindle Fire 7. I installed it OK but I had trouble with the password so I changed my password for all my devices.

Then when I was reading about logging in via a drop-down box at top right Firefox I discovered I don’t have that. I went round and round trying to find the missing toolbar but got no-where. 

I have been trying for a long time now to raise a ticket but it now seems impossible. I was at the the ‘Welcome Back! ‘ page but can get no further. Every time I enter my latest password and click continue, it does nothing but stays on the page, over and over. What is wrong there? I know my new password worked as it was confirmed That is why I am posting here for help!

So, I have a list of problems.

1    I cannot login to raise a ticket.

2   I need to recover the login option in Firefox, apparently a dropdown option in the Firefox status bar - top right. Would I re-install of WSAC bring it back? I understand I would need to uninstall the current one. And where would I find the new install file? There iis nothing in the Firefox extensions or Add-ins.

3   My web console is a mess. I have 5 entries, all but 1 are out of date and need to be removed.

4   I still need to get WSAC on my Kindle Fire.

Apologies for the long list, I am in need of assistance please. I’ve been using Webroot for about 5

years.

Windows 10 with latest updates. Firefox 92.0

T Hank you for any help to resolve these mounting problems.