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Keycode issues

  • December 13, 2013
  • 3 replies
  • 39 views
W
Just purchased a 3 device package from Newegg today & got the download link thru an email with the keycode in the message. My problem is the keycodes first digits are block with asterics (encrypted ?) & only the last 4 are showing. I tried using the last 4 & also copying & pasting the whole line of code but nothing works. HELP  Fred 

Best answer by MikeR

I sent your keycode and just resent download instructions to your email address. 
 
Please let me know if you have any questions! :D

    3 replies

    Shran
    Community Leader
    • Shran
    • Community Leader
    • December 13, 2013
    Hi Wolfe and welcome to the Webroot community!
     
    I believe that @ found your keycode and sent it to you in a forum message from your original topic https:///t5/Introduce-yourself-to-the/keycode-in-email-is-encrypted/m-p/72995#M1863 :D
     
    I hope you enjoy using Webroot!
     
    Shran
    RetiredTripleHelix
    Cat
    Forum|alt.badge.img+4
    • Cat
    • Retired Webrooter
    • December 16, 2013
    Hi Wolfe,
     
    Were you able to get this resolved? If not, just let us know.
     
    Also, @ is our resident expert on the gaming product so he can help answer questions specifically about that. 
    . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . New to the Community? Here's tips for getting started.
    MikeR
    • MikeR
    • Retired Webrooter
    • Answer
    • December 16, 2013
    I sent your keycode and just resent download instructions to your email address. 
     
    Please let me know if you have any questions! :D
    Mike R Social Media Manager
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