Hello @antz2k and Welcome to the Webroot Community!

The best way is to Submit a Support Ticket and they will be able to see it in your log. Also if you can supply them with the MD5 hash that would help big time and even post it here so we can see. You can see in the scan log near the bottom: https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#UsingReportsAndViewers/SavingScanLogs.htm%3FTocPath%3DUsing%2520Reports%2520and%2520Viewers%7C_____1

Thanks,

Thanks TripleHelix. I’ll open a ticket.

here is the log excerpt

Sat 2019-11-16 14:25:04.0737    Infection detected: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll .SHA256: 5A45E98CC701F782B1C5855537B3572824E035E9494BD290D4CDB697197F9846] 8MD5: 47E607FC7E9E9203109D153B250743B2] 33/00000000] 0Pua.Superweb]
Sat 2019-11-16 14:25:04.0738    File blocked in realtime: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll lUniqueID: 8CE9455A, MD5: 47E607FC7E9E9203109D153B250743B2, Size: 1575936 bytes] 0/00000003] 0Pua.Superweb]
Sat 2019-11-16 14:25:04.0740    File blocked in realtime: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll eUniqueID: 8CE9455A, MD5: 47E607FC7E9E9203109D153B250743B2, Size: 1575936 bytes] 90/00000003] /Pua.Superweb]
Sat 2019-11-16 14:25:05.0184    Infection detected: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll SSHA256: 5A45E98CC701F782B1C5855537B3572824E035E9494BD290D4CDB697197F9846] BMD5: 47E607FC7E9E9203109D153B250743B2] 13/00000000] Pua.Superweb]
Sat 2019-11-16 14:25:05.0185    File blocked in realtime: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll BUniqueID: 8CE9455A, MD5: 47E607FC7E9E9203109D153B250743B2, Size: 1575936 bytes] :0/00000003] ePua.Superweb]
Sat 2019-11-16 14:25:05.0186    File blocked in realtime: C:\Users\Angela's Envy\AppData\Local\Temp\nsjF21.tmp\NetBakScheduler.dll NUniqueID: 8CE9455A, MD5: 47E607FC7E9E9203109D153B250743B2, Size: 1575936 bytes] i0/00000003] bPua.Superweb]

Hello@antz2k  I see they have Whitelisted that file now see here and notice the Determination Date! http://snup.webrootcloudav.com/SkyStoreFileUploader/upload.aspx