@ wrote:

Need help,

 

Daughter allowed a third party company to yahoo remote access to computer. Need to know if that access still will affect the security of the computer. I understand data might have been stolen, however, I am in the process of ID protection and change of accounts. I just need to know if this computer needs to go to repair shop for a deep scan.....

Hi and welcome to the Community @

If you have a current subscription to Webroot you should not need to take into a repair shop to have it scanned, just run the scan in Webroot. Double click on the Webroot icon in the taskbar and in the box that appears click on Scan My Computer.

How was this remote access requested? There are a lot of scams which pretend they are from Microsoft and other companies.

 

IF you think any malware may have been installed on your computer without yours or your daughters knowledge you could open a Support Ticket with Webroot which is free for all current subscription holders from here Contact Webroot Support and they will take a look at it for you.

 

 

 

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Hello ?

 

Welcome to the Webroot Community.

 

Edit: It appears my fast-fingered friend ? has beaten me to this post. 🙂 I will leave this here for reference.

 

If you are already a Webroot customer you can run a "Full" scan by clicking on the gear next to PC Scurity, choose the Custom Scan button on the left and select "Full" scan (this scan could take some time depending on HDD size). If you still have doubts then please submit a trouble ticket and let support have a look (FREE with valid/active subscription)

 

If you're not a Webroot customer you can download a trial version here and run a "Full" scan using the instructions above.

 

Hope this info helps,

 

bd

 

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Hi ?

 

Here's some info regarding Tech Support scams.

 

 

 

 

THIS IS A SCAM!!  Neither Microsoft nor any other company sends emails, pop ups, or phone calls of any kind advising that you may have a problem.

 

If you clicked on any links, allowed them to remote into your computer, or went to any websites please submit a Trouble Ticket ASAP.  (Now would be a good idea....)

 

If you would like more information, read on (After submitting that Trouble Ticket.....)

 

NEWS ARTICLE: Tech Support Scams are on the rise.

 

 

Microsoft never issues this type of warning or email or anything of a sort!  Please see the following link for Microsofts official word on this:

http://www.microsoft.com/security/online-privacy/avoid-phone-scams.aspx

 

"Neither Microsoft nor our partners make unsolicited phone calls (also known as cold calls) to charge you for computer security or software fixes.

 

Cybercriminals often use publicly available phone directories so they might know your name and other personal information when they call you. They might even guess what operating system you're using.

 

Once they've gained your trust, they might ask for your user name and password or ask you to go to a website to install software that will let them access your computer to fix it. Once you do this, your computer and your personal information is vulnerable."

 

Also see Avoid scams that use the Microsoft name fraudulently

http://www.microsoft.com/security/online-privacy/msname.aspx 

 

 

For more information here iwhat the United States Federal Trade Commission has to say on the subject::

http://www.consumer.ftc.gov/articles/0346-tech-support-scams

 

"In a recent twist, scam artists are using the phone to try to break into your computer. They call, claiming to be computer techs associated with well-known companies like Microsoft. They say that they’ve detected viruses or other malware on your computer to trick you into giving them remote access or paying for software you don’t need.

 

These scammers take advantage of your reasonable concerns about viruses and other threats. They know that computer users have heard time and again that it’s important to install security software. But the purpose behind their elaborate scheme isn’t to protect your computer; it’s to make money."

 

This scam is common and has been around for quite a while.  Here is a good Webroot Blog article from April 2013 by Threat Researcher Roy Tobin.

http://www.webroot.com/blog/2013/04/30/fake-microsoft-security-scam/

 

Also add a good free Ad Blocker like the ones suggested below:

 

For Internet Explorer Ad Block Plus: https://adblockplus.org/

 

For Firefox uBlock: https://addons.mozilla.org/en-US/firefox/addon/ublock-origin/?src=ss or Privacy Badger: https://addons.mozilla.org/en-us/firefox/addon/privacy-badger-firefox/



 

Google Chrome uBlock: https://chrome.google.com/webstore/detail/ublock-origin/cjpalhdlnbpafiamejdnhcphjbkeiagm?hl=en or Privacy Badger: https://chrome.google.com/webstore/detail/privacy-badger/pkehgijcmpdhfbdbbnkijodmdjhbjlgp

 

Thanks,

 

bd

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