I had my computer in to do a wipe and reistall of WIN 10. It seems some new functions have been added to control my file folders.
I tried to delete temp files I was working on and Webroot blocked me and would not show the normal dropdown to delete. It gave me a warning and controled the deleting process.
Where is that being controlled or how do I turn this function off? I cannot seem to find anything that specifies that function
Barb
Best answer by TripleHelix
Hello
Thanks for the extra info so the best thing to do is Submit a Support Ticket and ask them to look into your issue and they will help you sort it out!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
+63Hello
Who did the work on your system? Was it Best Buy Geek Squad in the US? Who installed your copy of Webroot SecureAnywhere? After you reply then we can help you better!
Thanks,
+63Hello
Thanks for the extra info so the best thing to do is Submit a Support Ticket and ask them to look into your issue and they will help you sort it out!
Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue. A reply from Support should take from 24 to 48 hours but could take a little longer because of COVID 19 and the Webroot Employees are busy working from home.
Thanks,
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
