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Hello --



I am an application owner that contains a signed executable which is falsely reported as malware (W32.Trojan.Gen) by Webroot (discovered via virustotal.exe). Doing some searching around the forums, this appears to be a fairly common situation.



Is there a whitelisting process we can use to preverify new binaries before release? And how can we get an existing binary that is falsely flagged as malware whitelisted?



Thanks!

--Jeremy
Hello @jeremyb and Welcome to the Webroot Community!



It's best to Submit a Support Ticket and talk to them and I'm sure they can find a way to sort your issue out and Whitelist your files and even ask them about future updates.



Thanks,
Thanks for the quick response, I'll give that a try!
Thanks for the quick response, I'll give that a try!

Great, please let us know what support has to say!



Thanks,
@jeremyb



If it's an emergency, I can escalate this for you via our internal Slack channel for the team that deals with determinations. Send me a DM if the situation arises.



Jonathan

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