Mobile protection doesn't read correct telephone number

  • 24 June 2015
  • 3 replies

Mobile protection doesn't read correct telephone number: it read SIM phone number, but real number is another: in Italy we have possibilities to do number portability from an operator to another. 
So it simply doesn't work. Only virus protection works fine, all others functions are not usable.

3 replies

Userlevel 7
Badge +56
You should be able to put the correct number in the portal - have you tried that yet?
Yes, i can't change phone number from portal. But i have to correct myself, i see after some period that all seems work also if number is incorrect
Userlevel 7
Badge +56
It should allow you to change it - would you like me to have support contact you?