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17528 Topics
P
Fresh Face
picassowheel1389Fresh Face
posted in Webroot® SecureAnywhere™ - Antivirus
reinstall audio/sound and video service on pc laptop ...need some helpful suggestions

i lost my sound and video service on my pc somehow during a recovery eposide last month....would like suggestions to get audio video system restored.  YOU TUBE and other instructional video websites show only no video service messages and direct me to various help : video editing tool ...adoble flashplayer with no luck.   this is my 3rd request for help from webroot community:HELP thanks

1013
K
New Member
1 day ago
J
Webroot Employee
Jeremiah VorisWebroot Employee
posted in Webroot® Business Endpoint Protection
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917  

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Community Expert Advisor
3 days ago
J
Webroot Employee
Jeremiah VorisWebroot Employee
published in Webroot® Consumer/Business - for Macs
Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917  

150
J
Webroot Employee
4 days ago
A
New Voice
arkolskiNew Voice
asked in Webroot Mobile Security for Android
SecureAnywhere Mobile Scan Freezes at SD Card

Running SecureAnywhere Mobile Premier on Droid 2.  Last few days, when I begin a scan, it does fine until it gets to the SD card - then it just ist there and does nothing - except drain the battery!  Just let it run overnight - same thing - it didn't move.   Would reinstall fix or is there a better solution? 

3924
A
New Member
9 days ago
explanoit
Silver VIP
explanoitSilver VIP
asked in Webroot® SecureAnywhere™ - Complete
Genesis installer (Install failed)

I’m getting constant messages in scan log: Sat 2023-11-04 00:55:08.0133    Genesis installation initiated.Sat 2023-11-04 00:55:09.0209    C:\Program Files (x86)\Webroot\Components\WR-886c946fa8282a3ec041571c8fbf02de93c38a7f5092c4e2a9c82bb7866d243f.msi installer failed (1603)Sat 2023-11-04 00:55:09.0209    Genesis installer (Install failed) When I run the MSI manually, I get this in the MSI log: MSI (s) (2C:E0) [02:10:54:951]: Executing op: ActionStart(Name=CA_WRCA_INSTALL,,)MSI (s) (2C:E0) [02:10:54:951]: Executing op: CustomActionSchedule(Action=CA_WRCA_INSTALL,ActionType=3074,Source=BinaryData,Target=/Install "C:\Program Files\Webroot\Core\\",)MSI (s) (2C:E0) [02:10:55:066]: Note: 1: 1722 2: CA_WRCA_INSTALL 3: C:\WINDOWS\Installer\MSI545C.tmp 4: /Install "C:\Program Files\Webroot\Core\\" CustomAction CA_WRCA_INSTALL returned actual error code 6 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (2C:E0) [02:10:55:066]: Product: Core -- Error 1722. There

1807
TripleHelix
Moderator
14 days ago
Z
zman210
posted in Webroot® SecureAnywhere™ - Antivirus
I'm looking to add a website to my Webroot as a safe site. How would I go about doing this?

When I play PCH games the Webroot filtering Extension interferes. I'm looking to add this site as a safe site. This way it won't interfere. Does anyone know how to add sites as safe sites?

5364
TripleHelix
Moderator
14 days ago
W
Fresh Face
wtflmaoFresh Face
asked in Webroot® SecureAnywhere™ - Antivirus for PC Gamers
Webroot would not install on windows 10, nothing happens when installer is double clicked

Hi,   I'm trying to install webroot, when I double click the installer, nothing happens. I've looked into the list of installed programs, and webroot is nowhere to be found, therefore there's nothing to uninstall.   I've tried the installer 9.0.19.43 downloaded from other threads and had no luck. My operating system is Windows 10.   Thank you

35815
P
New Member
15 days ago
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Current Software Version

Hello Everyone.So, Technically every time i want to check to see If I am running the latest Software, I should go to this Link, and Download the wainstall.exe file, Later Right Click- Properties-Details.The Link:https://anywhere.webrootcloudav.com/zerol/wsainstall.exe Current version is 9.036.40Is that Correct???Is that how you check for a new software ?Also, I noticed one of my computers is not showing when I go to  Carbonite Webroote My Account CE 24.3, But when I open the Webnroot from that computer it shows it is protectedPlease let me knowThanks. 

842
E
New Member
16 days ago
B
Fresh Face
bobonwebFresh Face
asked in Webroot® WiFi Security
Wifi Security can't connect

My Wifi Security use to work fine. However, about a month ago after I renewed my subscription, it stopped working. when I attempted to log in, it says it can’t connect please check your internet connection and try again. My internet is working fine. this problem is true for my desktop and two laptops but works on my Android cell phone. Support has agreed that my connection is fine and they would let me know when it is fixed. that was 20 days ago. does anyone have any suggestions.

513
TripleHelix
Moderator
20 days ago
S
New Member
scamp4loveNew Member
asked in Got a Question?
Carbonite Refund

I recently purchased the Carbonite Basic plan for $56.99.  How do I request a refund? I ordered this in error.

291
ProTruckDriver
Moderator
23 days ago
G
New Member
GoldenRainbowsNew Member
asked in Webroot® WiFi Security
Wifi VPN

VPN not connecting, it says that I do not have an internet connection and has for some time now.  I call Webroot and he said that they are having problems with VPN and would put me on the list to get updates when problem resolved.  This has been some time ago and I still have not gotten any updated information. What is going on???

451
TripleHelix
Moderator
27 days ago
J
Fresh Face
JayM90Fresh Face
asked in Got a Question?
No longer can see the option to scan files when right clicking on them

As the title says. As of updating my webroot subscription and keycode from Bestbuy, I can no longer right click a file and click “Scan with Webroot” option. I can still scan normally using webroot, but that option is gone. I tried going to bestbuy geeksquad online for direct support, but they swear this feature was never there, when I know it was there. Any advice.

968
TripleHelix
Moderator
29 days ago
durantash
Community Leader
durantashCommunity Leader
asked in Webroot® SecureAnywhere™ - Antivirus
Webroot for windows X64

Hello,is Webroot  installation file for windows X64  same windows X32 ?   https://anywhere.webrootcloudav.com/zerol/wsainstall.exe have Webroot any plan for create file for windows X64 ?  ThanksAmirDurantash

391
TripleHelix
Moderator
1 month ago
H
New Member
hbwallace6New Member
asked in Webroot® WiFi Security
Webroot WiFi Security won't connect to the internet even though I am connected to the internet. I uninstalled and reinstalled the app. What do I do? Please advise.

 Edit Screen Shot. Blocked Private Email Address. (PTD)

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H
New Member
1 month ago
E
New Member
evermod22New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
Newly added computer not showing on new or old console

I started with Webroot installed on 3 computers, deactivated one so I could add a new one, everything all good w/that one. Some time later I deactivated another old computer so I could add back the one I had previously removed; Webroot back and running on the most recently added machine. Unfortunately, the most recently added computer does not appear on the new console or the old console. Furthermore, the new console says I have 9 machines covered(?), all but 3 of these have been deactivated but can’t make heads or tales of what’s going on here. The old console shows only 2 machines: 1 old desktop and my new laptop; the old laptop I most recently added back does not appear even though Webroot is definitely working on it. It would be great if all three of my current machines showed up on the old console, it would be even better if I could make some kind of sense of what’s going on in the new console.

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E
New Member
1 month ago
T
New Member
TacticalTomNew Member
asked in Webroot® Consumer/Business - for Macs
MacOS BigSur no longer supported... Need help finding a solution to my current lack of protection.

I’m using a MacBook Pro (Retina, 15-inch, Mid 2014) with Big Sur OS….. I updated the secure anywhere app recently and as a result my Mac is no longer compatible with SecureAnyWhere App.. Can it be reverted to the previous version that sill worked on my system? Aside from the Anti-Virus capabilities, there were several other very helpful/useful functions to help maintain my Mac… Why would it tell me to update my App when the Update would make the product I Paid for completely unusable? Anybody know of any possible options for me to maintain some level of Virus Protection on this computer? The computer still runs like new its a shame Apple has stopped OS Support for it…. Guess I’ll have to switch to a Linux build to avoid more inevitable compatibility issues… 

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J
Webroot Employee
1 month ago
D
New Voice
DragonsSuck
asked in Webroot® Consumer/Business - for Macs
MacOS Webroot nonstop warnings

Every time I turn on Mac 14.6.1, I receive 1-5 virus warnings. It is always from files in the /LaunchAgents folder. There are aboutMy other AVs, MalwareBytes, BitDefender do not find any viruses. I have seen 15 different files inside of that folder be flagged by Webroot. I don't want to turn on my Mac everyday and receive 1-5 warnings.  

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ProTruckDriver
Moderator
1 month ago
D
New Voice
DragonsSuck
asked in Webroot® Business Endpoint Protection
Webroot Offline

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

9412
J
Community Expert Advisor
1 month ago
J
Fresh Face
Jose Maria BasilioFresh Face
asked in Webroot® Business Endpoint Protection
Endpoint Protection Local Repository

Hello CommunityCurrently testing Webroot endpoint for to my company, so we have a list of servers without internet access I would like to know if is possible to have a local repository, The idea is that these servers will update and communicate with the new one through this local repository. Is this possible or all servers must have internet access?Best Regards

424
J
Fresh Face
1 month ago
M
New Member
mhklein57New Member
asked in Got a Question?
Picked a virus that Webroot missed: mergenetworkprotocol

I clicked on a link I shouldn’t have, and by doing so introduced my computer to a malwar called mergenetworkprotocol.  It produces pop-up ads on my computer that won’t go away.  On the web, I learned that it can do a lot of other nasty things.  How can I get rid of it?

711
ProTruckDriver
Moderator
1 month ago
JonathanB
Webroot Employee
JonathanBWebroot Employee
published in Webroot® DNS Protection
DNS Leak Prevention - Beta II

The feedback we received from the previous beta was foundational to its success – to the extent that we did not receive one bug complaint or call to Support indicating a problem!! This community is truly awesome! – Thank you!Further feedback mentioned that the previous beta was challenging to participate in as you needed either a trial of DNS Protection or an active Webroot Management Console. We hear you! With this next beta, this time, no Keycode will be required! Simply download and use the Beta Runner! However, if you prefer to use a Keycode you already have, it can be specified.Why a second beta?No software should ever stand still, it must evolve and progress! The second release of DNS Leak Prevention has some awesome new features that further augment Leak Prevention; namely, we have added the ability to dynamically detect DoH servers! Whereas previously we leveraged BrightCloud to provide an up-to-date list, now that is just the foundation to build on - now new DoH servers are de

36418
TripleHelix
Moderator
1 month ago
E
New Member
evermod22New Member
asked in Webroot® SecureAnywhere™ - Internet Security Plus
I am so confused - from how many different sites is Webroot acct access possible??

In the process of setting up a new laptop, it’s been a while since I’ve had to delete/deactivate a device from my Webroot console, I start by clicking on the “My Account” box within the Webroot app on one of my laptops (see Pic 1). Clicking that box takes me to https://myaccount.carbonite.com/ ; I don’t recall ever conducting any business here. I eventually manage to log on and get to a somewhat user un-friendly page that lists my currently protected machines with names I don’t remember assigning (Pic 2). I’m not entirely convinced this page is legit even though I reached it directly through a link within my Webroot app. After some futile attempts at getting some actual customer service I stumbled across another page that looks way more familiar/legit (https://my.webrootanywhere.com/ ); it also has my machines listed with names that I remember assigning (Pic 3). Aside from the assigned computer names all the other info (keycode, version) indicates this is the same account on each page.

1055
TripleHelix
Moderator
2 months ago
JonathanB
Webroot Employee
JonathanBWebroot Employee
published in Webroot® DNS Protection
DNS Leak Prevention BetaBETA

We are very pleased to announce the launch of the DNS Leak Prevention Beta. This is an opportunity for us to share with you the feature we are about to release, as well as to solicit feedback, both from a technical and functionality perspective. Download the Beta Runner (link removed)Documentation available (link removed) What is DNS Leak Prevention? This is a new patent pending feature of the Webroot DNS Protection product. It is designed to provide control of DNS by blocking all alternate DNS resources aside from those configured in Webroot DNS Protection. This is done by locking down port 53 TCP and UDP (DNS), port 853 TCP (DNS over TLS), and port 443 TCP to known DoH providers. Why are we creating DNS Leak Prevention? As Webroot DNS Protection is a DNS filtering product, if we are not filtering every DNS request, it means that things are being missed. For example, if a web browser were to be configured to get DNS resolution directly from its own server, and disregard what was confi

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JonathanB
Webroot Employee
2 months ago
H
Popular Voice
hungphamPopular Voice
asked in Webroot® Business Endpoint Protection
Mobile protection

Just wanted to confirm: Webroot Endpoint Protection only runs on Windows or Mac. There is no business product for mobile devices: phones and tablets? If I want to use Webroot, will I need to purchase separate Webroot Mobile Security home-user licenses for each device?  

404
H
Popular Voice
2 months ago
R
rohnlawadmin
posted in Got a Question?
How Do You Add Additional Targets to Security Awareness Training Campaigns that Have Already Launched?

I checked the admin guide and couldn't find a way to do this nor could I find a way to send the existing campaigns we have to one more user/target that got added later.

20610
A
New Member
2 months ago

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