Questions About a Webroot Product? Start Here!
Recently active
We have just put together a guide collecting and answering the most commonly asked questions for Universal Reporter 1.3: Webroot™ Universal Reporter Troubleshooting FAQs Help Categories:Setup & Installation Issues Report Templates & Scheduling When Reports Do Not Run File Location Information Outputs 1.Setup & Installation Issues Q. When I download the installation MSI package from the Webroot website and run it, it says that the same version is already installed and offers to uninstall or repair the installation. How do I get the latest version of the product?A. Browsers often cache downloaded files and images. This prevents getting the latest package.To ensure the latest package is used, it is recommended to clear the browser cache prior to downloading the latest version. This can be done by visiting the browser settings. Q. Is there important information I need to know regarding the installation of the product?A. The product is
One of our core commitments when we began developing Webroot® Security Awareness Training was to remain relevant. We pledged to continuously develop content that reflected the latest threats faced by businesses and users as they arose. One of the most significant challenges we’ve seen since the launch of our user training tool has been the shift to remote workforces forced by the novel coronavirus outbreak. It’s dealt a serious blow to the cyber resilience of many organizations and is something, we felt, needed to be addressed. We’re happy to announce that a course designed to do just that is now available. It’s a guide for organizations and their users to maintain their cyber resilience with dispersed workforces, and we hope you’ll enroll. Why bother developing a Cyber Resilience while Working from Home Course? Cybercriminals know many remote workforces are no longer always under the watchful eyes of IT teams. They know some are even working from their own devices, often outsid
This post is to remind customers that Webroot will end of life Webroot Business Mobile Protection on April 15, 2020. This change will not impact any consumer products, endpoint protection, or the BrightCloud® Mobile Security SDK used by Webroot technology partners. Only business mobile protection products will be affected. How will this impact you? The end of life notice for Webroot Business Mobile Protection has the following implications: Notification: As a follow up to the End of Life notification sent April 15, 2019, this email communication serves as a final notification of the end of life for the Webroot Business Mobile Protection product. End of Life: On April 15, 2020, the Webroot Business Mobile Protection product will be discontinued, and no further support will be provided. Additional Details: As a reminder, you are not able to renew your contract at this time and should take measures to deploy an alternative mobile protection product or service. You w
Android™ operating system version 6 to 11 ONLY - New customers that intend to install our VPN on a recent Andoird phone will NOT be able to find and install the app. Webroot WiFi Security is our virtual private network (VPN) app for home users. It maintains the online safety of your whole family at home and on public internet connections without slowing you or your devices down. Getting started How to create your Webroot WiFi Security accountSubscription FAQ for Webroot WiFi SecurityDownload Locations for Webroot WiFi SecurityCancelling the Webroot WiFi Security subscription or trialPurchasing WiFi SecuritySharing Webroot WiFi Security with friends and familyDownloading and Installing Webroot WiFi SecurityCreating your Webroot WiFi Security AccountList of iOS stores by country where Webroot WiFi Security is available Understanding features Using the Kill Switch feature in Webroot WiFi SecurityOperating Systems supported by Webroot WiFi SecurityThe Webroot SecureAnywhere console accoun
Use this space to talk about all things WiFi Security. Like our other Product Discussion areas, this forum has been created especially for our WiFi Security customers. Consider this the best spot online to learn from others, keep in contact with the Webroot team, and to receive updates re: WiFi Security. WiFi Security KB The Webroot Community and Support teams will be keeping this KB up to date with the latest support articles. It might be helpful to add the WiFi Security KB to your bookmarks for quick and easy access. This post is in read-only, but please feel free to start a topic!
Getting warning at startup from Webroot that following is trying to install itself at every startup: Registry Key: \REGISTRY\MACHINE\SYSTEM\ControlSet001\Services\WRWTSSvcWebroot default action is to then disable that update. Is this legitimate or imposter update attempt?If legitimate, it seems to be a Webroot-related service, so why would Webroot not be recognizing it as part of its own software?Thank you!Arv
Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives But WSA scanning the drives it seems leaves some process open that still has an active pin to the drives. I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.)
I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance.My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before.The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community? Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another
