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Questions About a Webroot Product? Start Here!

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silvanetPopular Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Disaster trying to sign in

I’ve never had so much trouble and had to waste more time than now. I’ve been a customer forever. I know that when I signed up for Webroot they weren’t owned by Carbonite. Since Carbonite bought them I’ve had nothing but problems signing in. I used to sign in through a Webroot portal. If I find it now it is by random chance.My login would not work. I tried to go to forgot password and reset it, but got sent to another completely different portal. I gave my email and got options to reset password or security code. I got a password reset email and got sent to log in here community.opentextcybersecurity.com, yet another url i had never seen before.The email said for Webroot Community and came from community@webroot.com. OK, I want to get to where I can open a support ticket. That’s not here. So where do I go now to log in for webroot support, not the community? Now when I go to Webroot.com it says Webroot by OpenText. From there I click on My Account, select Home and get sent to another

938

2 days ago

MajorHavocBronze VIP

asked in Webroot® Consumer/Business - for Macs

WSA holding onto volumes from DMG or USB when trying to eject.

Anyone else see this issue and hopefully have a work around:When I mount a DMG disk image, or plug in a USB drive to my MacBookPro, I cannot eject it because I am told one or more programs may be using it. This even happens if NO programs are shown as running. I have noted that if I quit WSA (shut it down) I can then eject these drives But WSA scanning the drives it seems leaves some process open that still has an active pin to the drives. I do not want to force eject an HD, or even a DMG as it can damage the image or drive. Suggestions anyone? (FYI: Webroot Customer Service suggested I shut down WSA, eject the drive, and then turn it back on. WORST SOLUTION EVER.)

9711

5 days ago

Matias_1989Fresh Face

asked in Got a Question?

Webroot/PC game problem

Hi I am not sure, but I guess the file as seen in the image is somehow blocked by the Webroot Antivirus - so the computer game won’t work. How would I allow this file? Thanks,Matias

343

5 days ago

MajorHavocBronze VIP

posted in Webroot® Consumer/Business - for Macs

This interface STILL makes no sense to me.

I think I have borough this up before, but again, I am at a loss to exactly what to push or tap to see WHAT the program has found. So as a UI designer, once again I will complain that this is an AWFUL interface. If I am warned about a potential threat, I should not have to guess or search for the first thing someone will want to do: See the threats. I am going to assume “Remove Threats” will do just that, remove what IT thinks are threats. But frankly, Webroot has removed things it thought were threats hat actually broke the system and were not threats. So I need to see a list first. OK, so I actually found a way to see the list. You click on the TINY GREEN words that says, “31 items”. That takes me to Quarantine and from there I can see a tab called threats. Very round about. But several problems here: One, “31 items” is in green. Usually the color that nothing is wrong. Two, it is not obvious that one can click on the words “31 items”. They are not underlined like a link might be,

13716

8 days ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Two Keycodes

When I sign onto my Webroot account on the website I see one keycode and on the Webroot I have on my computer I have a different keycode. Why is that?

171

10 days ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Antivirus

Time of Scheduled Scan

The Webroot I have installed on my computer is scheduled to do a scan at four in the morning but for some odd reason it doesn’t do a scan until 4:49. It’s been like this for awhile. I am curious as to why it does this and if it happens to anyone else.

405

10 days ago

TOM MCKEONENew Member

asked in Got a Question?

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP HOW DO I STOP IT

WEBROOT ACCESS NOTIFICATION KEEPS COMING UP ON MY SCREEN HOW DO I STOP IT FROM AUYOMATICALLY POPPING UP

272

13 days ago

hungphamPopular Voice

asked in Webroot® Consumer/Business - for Macs

cleaning malware in backup

Webroot detects a malware in a Time Machine backupThreat List:MRT, OSX.Genieo.1.r, \Volumes\Time Machine-sikkerhetskopier\.Trashes\501\2019-08-08-109928.inProgress\2C64290D-CFE5-48B2-934E-A0C96D14C5C9\Macintosh HD\System\Library\CoreServices\MRT.app\Contents\MacOS, 00000000000000000000000000000000, 1790 days 22 hours 8 mins 18 secs I sent Clean Up command, it’s delivered yesterday, but today, the same warning came up. I wonder if Webroot can clean malware in Time Machine backup or not?

857

17 days ago

Jeremiah VorisWebroot Employee

posted in Webroot® Business Endpoint Protection

Changes Coming to Webroot Business Endpoint for Mac

📢 What’s New? Coming at the end of this month, isolation will now available for your Mac endpoints! With this update, Mac systems will need new permissions.🖥️ What’s Changing? Starting with version 9.6.4, you will need to grant System Extension and Network Filter permissions on Mac endpoints. This is required for full functionality of the device isolation feature.⚙️ Prepare Now:System Extension Approval: Users will be prompted to allow system extensions during the installation or upgrade process as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&solutionid=3466 MDM Software: Avoid manual approval prompts by pre-authorizing these extensions with your MDM software as described in this link:https://answers.webroot.com/Webroot/ukp.aspx?pid=12&app=vw&vw=1&login=1&json=1&solutionid=3917

373

20 days ago

BBourassaNew Voice

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Viruses being automatically deleted

How can I stop Webroot SecureAnywhere from automatically deleting viruses/potential viruses?CE 24.4 Thanks

15314

21 days ago

LiamANew Voice

asked in Webroot® SecureAnywhere™ - Complete

Webroot SecureAnywhere Renewal Email

My subscription for Webroot SecureAnywhere renewal is coming up for renewal in a month and I am wondering if Webroot still sends out email about automatic renewals. It’s been awhile since I’ve seen emails from Webroot about anything.

322

28 days ago

Jeremiah VorisWebroot Employee

published in Webroot® Consumer/Business - for Macs

Changes Coming to Webroot Business Endpoint for Mac

200

1 month ago

explanoitSilver VIP

asked in Webroot® SecureAnywhere™ - Complete

Genesis installer (Install failed)

I’m getting constant messages in scan log: Sat 2023-11-04 00:55:08.0133 Genesis installation initiated.Sat 2023-11-04 00:55:09.0209 C:\Program Files (x86)\Webroot\Components\WR-886c946fa8282a3ec041571c8fbf02de93c38a7f5092c4e2a9c82bb7866d243f.msi installer failed (1603)Sat 2023-11-04 00:55:09.0209 Genesis installer (Install failed) When I run the MSI manually, I get this in the MSI log: MSI (s) (2C:E0) [02:10:54:951]: Executing op: ActionStart(Name=CA_WRCA_INSTALL,,)MSI (s) (2C:E0) [02:10:54:951]: Executing op: CustomActionSchedule(Action=CA_WRCA_INSTALL,ActionType=3074,Source=BinaryData,Target=/Install "C:\Program Files\Webroot\Core\\",)MSI (s) (2C:E0) [02:10:55:066]: Note: 1: 1722 2: CA_WRCA_INSTALL 3: C:\WINDOWS\Installer\MSI545C.tmp 4: /Install "C:\Program Files\Webroot\Core\\" CustomAction CA_WRCA_INSTALL returned actual error code 6 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (2C:E0) [02:10:55:066]: Product: Core -- Error 1722. There

1887

1 month ago

zman210

posted in Webroot® SecureAnywhere™ - Antivirus

I'm looking to add a website to my Webroot as a safe site. How would I go about doing this?

When I play PCH games the Webroot filtering Extension interferes. I'm looking to add this site as a safe site. This way it won't interfere. Does anyone know how to add sites as safe sites?

5374

1 month ago

bobonwebFresh Face

asked in Webroot® WiFi Security

Wifi Security can't connect

My Wifi Security use to work fine. However, about a month ago after I renewed my subscription, it stopped working. when I attempted to log in, it says it can’t connect please check your internet connection and try again. My internet is working fine. this problem is true for my desktop and two laptops but works on my Android cell phone. Support has agreed that my connection is fine and they would let me know when it is fixed. that was 20 days ago. does anyone have any suggestions.

913

1 month ago

scamp4loveNew Member

asked in Got a Question?

Carbonite Refund

I recently purchased the Carbonite Basic plan for $56.99. How do I request a refund? I ordered this in error.

321

2 months ago

GoldenRainbowsNew Member

asked in Webroot® WiFi Security

Wifi VPN

VPN not connecting, it says that I do not have an internet connection and has for some time now. I call Webroot and he said that they are having problems with VPN and would put me on the list to get updates when problem resolved. This has been some time ago and I still have not gotten any updated information. What is going on???

561

2 months ago

JayM90Fresh Face

asked in Got a Question?

No longer can see the option to scan files when right clicking on them

As the title says. As of updating my webroot subscription and keycode from Bestbuy, I can no longer right click a file and click “Scan with Webroot” option. I can still scan normally using webroot, but that option is gone. I tried going to bestbuy geeksquad online for direct support, but they swear this feature was never there, when I know it was there. Any advice.

998

2 months ago

durantashCommunity Leader

asked in Webroot® SecureAnywhere™ - Antivirus

Webroot for windows X64

Hello,is Webroot installation file for windows X64 same windows X32 ? https://anywhere.webrootcloudav.com/zerol/wsainstall.exe have Webroot any plan for create file for windows X64 ? ThanksAmirDurantash

401

2 months ago

venus60Popular Voice

asked in Webroot® SecureAnywhere™ - Complete

Current Software Version

Hello Everyone.So, Technically every time i want to check to see If I am running the latest Software, I should go to this Link, and Download the wainstall.exe file, Later Right Click- Properties-Details.The Link:https://anywhere.webrootcloudav.com/zerol/wsainstall.exe Current version is 9.036.40Is that Correct???Is that how you check for a new software ?Also, I noticed one of my computers is not showing when I go to Carbonite Webroote My Account CE 24.3, But when I open the Webnroot from that computer it shows it is protectedPlease let me knowThanks.

892

2 months ago

hbwallace6New Member

asked in Webroot® WiFi Security

Webroot WiFi Security won't connect to the internet even though I am connected to the internet. I uninstalled and reinstalled the app. What do I do? Please advise.

Edit Screen Shot. Blocked Private Email Address. (PTD)

862

2 months ago

evermod22New Member

asked in Webroot® SecureAnywhere™ - Internet Security Plus

Newly added computer not showing on new or old console

I started with Webroot installed on 3 computers, deactivated one so I could add a new one, everything all good w/that one. Some time later I deactivated another old computer so I could add back the one I had previously removed; Webroot back and running on the most recently added machine. Unfortunately, the most recently added computer does not appear on the new console or the old console. Furthermore, the new console says I have 9 machines covered(?), all but 3 of these have been deactivated but can’t make heads or tales of what’s going on here. The old console shows only 2 machines: 1 old desktop and my new laptop; the old laptop I most recently added back does not appear even though Webroot is definitely working on it. It would be great if all three of my current machines showed up on the old console, it would be even better if I could make some kind of sense of what’s going on in the new console.

757

2 months ago

TacticalTomNew Member

asked in Webroot® Consumer/Business - for Macs

MacOS BigSur no longer supported... Need help finding a solution to my current lack of protection.

I’m using a MacBook Pro (Retina, 15-inch, Mid 2014) with Big Sur OS….. I updated the secure anywhere app recently and as a result my Mac is no longer compatible with SecureAnyWhere App.. Can it be reverted to the previous version that sill worked on my system? Aside from the Anti-Virus capabilities, there were several other very helpful/useful functions to help maintain my Mac… Why would it tell me to update my App when the Update would make the product I Paid for completely unusable? Anybody know of any possible options for me to maintain some level of Virus Protection on this computer? The computer still runs like new its a shame Apple has stopped OS Support for it…. Guess I’ll have to switch to a Linux build to avoid more inevitable compatibility issues…

848

2 months ago

DragonsSuck

asked in Webroot® Consumer/Business - for Macs

MacOS Webroot nonstop warnings

Every time I turn on Mac 14.6.1, I receive 1-5 virus warnings. It is always from files in the /LaunchAgents folder. There are aboutMy other AVs, MalwareBytes, BitDefender do not find any viruses. I have seen 15 different files inside of that folder be flagged by Webroot. I don't want to turn on my Mac everyday and receive 1-5 warnings.

1029

2 months ago

DragonsSuck

asked in Webroot® Business Endpoint Protection

Webroot Offline

When Win11 is offline with Webroot fully installed and updated, how much less powerful is it? Webroot is a thin AV client that needs constant internet access when it finds a virus, to scan and be told what to do next. All modern AVs are affected by being offline, and are less powerful, but Webroot is more affected. How much more affected is it? Is it almost worthless when it is offline?

10012

2 months ago

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