Hello clfvirgo69,

 

Welcome to the Webroot Community,

 

 

Would you try a uninstall/reinstall of Webroot? Because one thing is your Firewall should be on. I am a little concerned about this being off. So try this below:

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

 

Then if you seeing notices about Windows saying your anti virus is off... I am afraid that this is a known issue (we believe caused by recent Windows Updates) and the Webroot Development & Support Teams are working hard to provide a fix for the issue. According to the Support Team you are still protected.

 

Please see this other thread that provides more information.

 

 Look here as well https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Webroot-turned-off-showing-message-...

 

 

Thanks!

 

 

 

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