@freddiel - if this endpoint is managed by a business console, which is what it sounds to be the case, the endpoint user interface is locked down by the console that initially distributed the software installation. That console is already active and is managed by the originator which you will need access.
My advice is to contact the management team that has direct access to that console and have them help you out. That code that is entered when you select “Access Web Console” is not the keycode, rather that is an encrypted pointer that does NOT expose the true keycode and assumes you have direct access to the management console from the key that created the installer. If it’s “hidden” by a policy set by the console administrator, you will see a partial key that can be used for reference.
The other question is, where was this installed from? Who installed it? What keycode did they use?
If you continue to have issues, call into our customer support team and have them help you out.
https://www.webroot.com/us/en/business/support/contact
@freddiel - if this endpoint is managed by a business console, which is what it sounds to be the case, the endpoint user interface is locked down by the console that initially distributed the software installation. That console is already active and is managed by the originator which you will need access.
My advice is to contact the management team that has direct access to that console and have them help you out. That code that is entered when you select “Access Web Console” is not the keycode, rather that is an encrypted pointer that does NOT expose the true keycode and assumes you have direct access to the management console from the key that created the installer. If it’s “hidden” by a policy set by the console administrator, you will see a partial key that can be used for reference.
The other question is, where was this installed from? Who installed it? What keycode did they use?
If you continue to have issues, call into our customer support team and have them help you out.
https://www.webroot.com/us/en/business/support/contact
Yes, that was what it was. Thank you.