Running Windows 10 ... cannot install webroot

  • 19 January 2017
  • 3 replies

This morning my computer had an issue loading, then closing, then restarting. In the process of "fixing" this issue, webroot was removed by the system. I went to re-install the program and I continually get an error message saying i need a 64bit version. I cannot find information about this, nor have I had issues with any other computer running webroot. 
Have you any suggestions?

Best answer by ProTruckDriver 19 January 2017, 19:23

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3 replies

Userlevel 7
Hello gbeaudine, Welcome to the Webroot Community Forum. :D
Can you please try a uninstall / reinstall to see if that fixes the problem
Please follow the steps closely!
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If that doesn't fix the problem Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
Thank you, sir. I will give that a try shortly
Userlevel 7
Please let us know what happens!