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anybody have a black screen on Netflix after installing Webroot?
Hello Amber04, welcome to the Webroot Community!

 

I am a Netflix user too, and I have never had an issue.  Can you try a 'clean install to see if that will help?

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 

Let us know if this helps and we will go from there!
Hi Amber04

 

Welcome to the Community Forums.

 

If I may add to this discussion?  I came across something similar recently which led me to the following post over at the NetFlix Support site, entitled "I'm seeing a black screen with no player controls on my computer".

 

Now, I am not saying that this is the solution but it may be worthwhile of investigation if what David has recommended does not help.

 

Regards, Baldrick
Thank you very much my friend Baldrick!  I rather think your suggestion has a much better chance of resolving the issue.

 

As always, I appreciate you input!
David, you are most welcome...TEAMWORK...that is what we are all about here, right?  NO one knows it all but by helping each other we all get better even if just some small way.

 

That is is what is SO GOOD about this Community.

 

Regards, Baldrick

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