application won't work without shutting down firewall first

  • 21 June 2017
  • 1 reply

I have an application that updates my QuickBooks account.  The auto update will not work if the firewall is on.  I have to turn off the firewall, update the app and turn the firewall back on.  Can I change a setting on Webroot so that I don't need to do this?

Best answer by JP_ 21 June 2017, 23:15

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Userlevel 7
Greetings @ and welcome to our Community!
Our Team probably just needs to whitelist the files related to your QuickBooks. I've opened a support ticket on your behalf with them so they can make sure to promptly address this issue for you.