@ wrote:

I'm trying to record TV shows to Play Later software. My recordings are incomplete or failed. I was told webroot was blocking the recording. Can I modify the seetings to allow the recordings?

Hello lstoltzfus,

 

Welcome to the Community Forum,

 

This really depends on what you mean by "blocked."



If It's been blocked in Control Active Processes by the user, manually. If so, go to System Tools > System Control > Control Active Processes > Start and set the program to Allow



If it's been blocked by the Identity Shield, causing it to still run but not function as you'd expect. In which case, go to Identity & Privacy > Identity Shield > Protected Applications > View/Edit Protected Applications > and set it to Protect or Allow as you see fit.



These are in different places because they do different things.

 

Please have a look here at the User Guide and Here

 

Do get back to us if you are still having issues and we can advise you further.

 

 

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Hi lstoltzfus,

 

Welcome to the Community Forum

 

If I may add to the information that Sherry has provided by providing a link to this KB article that you may find of use in the circumstances, and assembles all the relevanmt information in one place.

 

Regards, Baldrick

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