Cannot log in to sync and backup
Try to login to webroot sync and backup and message states the user e-mail or password is invalid
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Hello JOWHIP , Welcome to the Webroot Community Forum.
The email / password for B&S should be the same as your account. This happen to me awhile back and Webroot Support sorted it for me.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave.
The email / password for B&S should be the same as your account. This happen to me awhile back and Webroot Support sorted it for me.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7
HTH,
Dave.
Hi JOWHIP,
Welcome to the Webroot Community.
Before submitting a ticket, as Dave has rightly suggested, please try re-booting first and then trying to login to B&S. You can use the "sign-in as a different user" button to do this (but use same email/password as before). This worked for me when I had this happen. If you still can't login after reboot then please submit a trouble ticket.
Hope this info helps,
BD
Welcome to the Webroot Community.
Before submitting a ticket, as Dave has rightly suggested, please try re-booting first and then trying to login to B&S. You can use the "sign-in as a different user" button to do this (but use same email/password as before). This worked for me when I had this happen. If you still can't login after reboot then please submit a trouble ticket.
Hope this info helps,
BD
Thanks!
Hi JOWHIP,
Were you able to get logged in?
Just wondering so that others who have this problem and see this will know.;)
Thanks,
BD
Were you able to get logged in?
Just wondering so that others who have this problem and see this will know.;)
Thanks,
BD
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