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Hello,

 

since the installation of webroot with browser addons, I found in windos event viewer constant the error message for a ntdll.dll crash, every time you start Firefox:

- System

- Provider

[ Name] Application Error



- EventID 1000

[ Qualifiers] 0



Level 2



Task 100



Keywords 0x80000000000000



- TimeCreated

[ SystemTime] 2014-09-20T20:38:01.000000000Z



EventRecordID 75347



Channel Application



Computer XXXX



Security

- EventData

firefox.exe

32.0.2.5373

541a8235

unknown

0.0.0.0

00000000

c0000005

0002d74c

764

01cfd511dc4fb3a2

C:Program Files (x86)Mozilla Firefoxfirefox.exe

unknown

02f7afca-4106-11e4-810c-001f16f5f09f



Is there a way to fix it?

Thanks and regards

Dabu

 

 
Hi Dabu

 

Have you tried to see if you get the same issue when the Wwebroot addons are disabled? If there is no change then tHe problem is most likely not due to WSA.

 

If you Google 'Firefox ntdll.dll conflict' you will find significant numbers of suggestions as to what the issue my be caused by and some suggested fixes. I recommend that you check some of those out...that is what I usually do in these cases.

 

Either way please come back an let us know hpw you get on with resolving this issue...all information received is useful to us in helping other users in the future.

 

Regards,Baldrick
Hi Baldrick,



again my thanks for your kind help! 



You probably have "magic helping hands"? :D

The error message is gone for tonight!



I think it was possibly to do with the Adobe Flash player, in conjunction with webroot, because yesterday there was also a crash from Adobe Flash player, which no longer occurred today and the ntdll.dll error message is gone now too.



 

After a couple of reboots everything has rightly "shaken" probably... ;)



So I'm right now doing nothing and wait once... we´ll see.



 

Thanks again and regards

Dabu

 

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