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I forgot my password. I received the email to create a new one and followed the instructions exactly but got an error message. It gave me the instructions again which I followed again exactly, and I got the same error message. I tried to email tech support, but I need my password--the one I forgot that started this whole process. Around and around I go for the past two months. And, of course, to talk with someone on the phone involves a 45 minute wait. Does WebRoot actually have customer service or should I find another product?
Hi tilacha,

 

Welcome to the Webroot Community.

 

Sorry to hear you're having trouble. Yes, Webroot has excellent customer service, imo. I would suggest calling Webroot support directly.

 

Support Number: 1-866-612-4227

 

I belive they're open until 8pm Montain time.

 

Hope this helps, :)

 

BD

 

 
Hello tilacha,

 

It looks like you tried all the avenues for a forgotten password. Let's ping @ our Community Manager and see if he can help you. ;)

 

Dave.
Greetings @ and thanks for joining our Community! :cathappy:

 

First of all, I sincerely apologize for all the inconvenience you've experienced. Our password system can be a little confusing and can most definitely cause frustration for some users.

 

I've sent you both the emails to reset your password and personal security code. 

I highly suggest writing both of these down and specifying which is which.

 

These emails will expire though. If you don't get to them by chance early enough, please send me a private message and I'll be sure to personally address this first thing tomorrow morning.

 

Cheers,

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