Skip to main content
To Customer Support To Customer Support
Am now an ex-Essentials user who is in limbo between Internet Security Plus & Complete.  My auto renewal proposal is Complete for 1 year for 5 PCs, for £49.99, with no option to either reduce the number of PCs in the license or what will be effectively to stay with Essentials, ie, renew to an Internet Security PLus license for 3 PCs.

 

Can anyone advise what I can do to get what I want, ie, Internet Security Plus for 3 PCs rather than Complete for 5 PCs?

 

Thanks in advance.

 

Balders
You can call Webroot Consumer Sales on Monday and they will be happy to help you!

 

TH
Hi TH

 

Thanks...I was thinking that and whilst I suppose that is a good way to go I think that there is a need for definitive statement from Webroot as to exactly where renewing users are.  There does not seem to be any clarity here.

 

Also, and what is not helping is...and I may be dreaming here, that I think that what is now included in each version has changed aagain...slightly...from that which was announced at the time of the version name changes, i.e., Antivirus & Complete are cited as including a firewall whilst Internet Security + does not (or at least that is what one sees on here http://www.webroot.co.uk/En_GB/consumer.html 

 

yet if you look here http://www.webroot.co.uk/En_GB/consumer-compare.html  you will see that all three have a "Firewall and network connection monitor".

 

So am super noneplussed about this all (at 2 months from renewal...thought I would start the process early).  It was oh so much easier back in the Prevx3 days...;).

 

Regards

 

 

Balders
Yes all 3 now have Identity Shield and Firewall it`s just a mistake on the UK website and the US site shows the same error with  http://www.webroot.com/En_US/consumer-compare.html and http://www.webroot.com/En_US/consumer.html , Internet Security Plus has the Password Manager while the new Complete will be the only one with Back-Up & Sync with 25GB after the complete conversion to there own system and other Tools like the System Cleaner and System Analyzer.

 

HTH,

 

TH
Hi TH

 

Thanks for the response.  Glad it is not just me.

 

Looks like I will take your advice and contact customer services (hopefullly they have a UK no.) and see if they can downgrade me to the IS+ version. at a good renewal price, as I really do not need all the bells and whistle of Complete.

 

Regards

 

 

 

Solly
Yes they do! ;)

 

United Kingdom Contact

 

Consumer Sales

Purchases & Renewals

+44 (0) 870 141 7070

 

TH
Cheers TH, much obliged.

Reply


Terms & Conditions