Hello donaldgirdy.

 

Welcome to the Community,

 

While checking into the Account Console are all 4 computers using the same keycode? You might need to Deactivate a PC if you are not using one. Check the computer with the latest WR Version and see when it was last scanned.

 

Take a look at this KB Article, it should walk you through it.

 

Also you can Submit a Support Ticket and they can take a look for you which is free of charge with an active Webroot subscription.

 

Hope this helps?

 

 

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