Hi mad7,

 

Welcome to the forums have you tried activing webroot in the my account tab?

 

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Hi Mad7

 

Welcome to the Community Forums.

 

I am not clear as to how you have renewed your WSA subscription as you say that you have recieved a new keycode...if that is the case then it is not a renewal but a new subscription and if so then as a user of Internet Security Plus I need to advise you something related to this.

 

If one uses either Internet Security Plus (or Complete) version and therefore may be using the Password Manager (and or the Back up and Sync) feature(s), then moving to a new keycode will mean that you can no longer access your data stored against the old keycode...this is because amonsgt other things the data is held against the keycode in use at the time the data was saved).

 

So if this is the case you will need to Open a Support Ticket and ask the Support Team to transfer the data from current to new keycode, once you have activated the latter...you have about 30 days to do that before the data is deleted.

 

Regards, Baldrick

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Also would it be a Best Buy Subscription from Geek Squad USA? If it is please contact them: http://www.webroot.com/us/en/home/products/geeksquad-dl

 

1.800.Geeksquad

 

Thanks,

 

Daniel 😉

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