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Hi,

 

Rather than renewing my webroot online I saved money buy purchasing another CD from Sam's club. Do I have to uninstall the old webroot before installing from CD? Each time I try to open the CD software my existing/expiring webroot opens. Help??
Hello and Welcome to the Webroot Community!

 

No just enter the new Keycode and it will do a scan and then your all set for another year! http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C12_MyAccount/CH11b_ActivatingKeycode.htm also the CD is not necessary you can always download a fresh copy here:

 

Standard Download Link PC:

http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

Mac Download Link:

http://anywhere.webrootcloudav.com/zerol/wsamac.dmg

 

Thanks,

 

Daniel 😉
One thing I forgot you are using WSA-ISP may I ask what the new version is? http://www.webroot.com/us/en/home/products/compare Also by not renewing and using a new keycode you will lose all your Passwords from the Password Manager so if you were using it please Submit a Support Ticket and they can transfer the Passwords to the new keycode if you didn't use the Password Manager then there are no issues.

 

Thanks,

 

Daniel 😉
Nicely caught, Daniel...;)

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