Hello glenwood,

 

Welcome to the Webroot Community,

 

If you have Webroot installed with a previous subscription and purchased a new keycode, please follow the steps below to activate a new keycode.

1. Open the Webroot program and click the gear icon next to My Account.
   
   http://sw.nohold.net/Webroot/Images/pc_wsamaininterface_myaccountgearicon.png
    
   
2. Enter your keycode in the field provided under "Activate a new keycode” and click Activate.
   
   http://sw.nohold.net/Webroot/Images/pc_mysubscriptionpane_activatenewkeycode.png
    
   
3. If a scan starts automatically, allow the scan to complete.

Once the scan has completed, you should see the new keycode under the My Account section of the User Interface.

 

Please look here to add a keycode to your Online Account if you'd like. To add keycodes, you must have Admin permission.

 

Also if you have Password Manager you will need to contact Support to transfer your passwords to your new keycode.

 

If you still need assistance then please Submit a Support Ticket free of charge and they will gladly help you!

 

 

Hope this helps?

 

 

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Hi glenwood

 

Welcome to the Community Forums.

 

If I may just add there...perhaps stating the obvious...but it is worth chekcing. How many devices is your subscription for and in total how many devices to you have WSA installed & activated on?

 

Regards, Baldrick

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