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I am trying to install Webroot on my PC. I have tried to use the disk and also the download via web

  • February 2, 2015
  • 2 replies
  • 28 views

I keep getting the Webroot secure anywhere screen that says my subscription has expired but I cant get the a spot to enter my new keycode to activate the new one...help....
 

2 replies

Ssherjj
Moderator
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  • Moderator
  • February 2, 2015
Hello bcurtis,
 
Welcome to the Copmmunity Forum,
 
Would you try this below..
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?
 
Thanks,
 
 
 
 

RetiredTripleHelix
Gold VIP
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Hello and Welcome to the Webroot Community!
 
May I ask where your purchased your license? Was it from Webroot or could it be a Best Buy Subscription via Geek Squad? If other please post the link!
 
Thanks,
 
Daniel 😉