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I keep getting the Webroot secure anywhere screen that says my subscription has expired but I cant get the a spot to enter my new keycode to activate the new one...help....

 
Hello bcurtis,

 

Welcome to the Copmmunity Forum,

 

Would you try this below..

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 

 

 
Hello and Welcome to the Webroot Community!

 

May I ask where your purchased your license? Was it from Webroot or could it be a Best Buy Subscription via Geek Squad? If other please post the link!

 

Thanks,

 

Daniel 😉

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