I think a setting in my webroot is preventing my facebook calender and contacts from being imported to my office 365. How do I fix this?
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Hi williammatti
Welcome to the Community Forums.
As these applications deal with personal data it is possible that it is the Identity Protection Shield that is causing you the hindrence by being overly protective.
Please review the following exert of this KB article that will explain how to check what the shield is doing and what the options are if it is in fact the cause of your 'issue': The highlighted text explains how to get to the feature from the main WSA panel when you click the gear/cog symbol to the right of Identity Protection and then:
"2. Identity & Privacy > Protected Applications
This setting will only appear for users of the Essentials or Complete versions of Webroot SecureAnywhere. The basic Antivirus version does not contain this feature.
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally."
Please post back either way to let us know if the issue is resolved pr not, and if not then we can look at some other potential avenues for a solution.
Regards, Baldrick
Welcome to the Community Forums.
As these applications deal with personal data it is possible that it is the Identity Protection Shield that is causing you the hindrence by being overly protective.
Please review the following exert of this KB article that will explain how to check what the shield is doing and what the options are if it is in fact the cause of your 'issue': The highlighted text explains how to get to the feature from the main WSA panel when you click the gear/cog symbol to the right of Identity Protection and then:
"2. Identity & Privacy > Protected Applications
This setting will only appear for users of the Essentials or Complete versions of Webroot SecureAnywhere. The basic Antivirus version does not contain this feature.
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally."
Please post back either way to let us know if the issue is resolved pr not, and if not then we can look at some other potential avenues for a solution.
Regards, Baldrick
Hi williammatti
Welcome to the Community Forums.
As these applications deal with personal data it is possible that it is thr Identity Protection Shield that is causing you the hindrence by being overly protective.
Please review the following exert of this KB article that will explain how to check what the shield is doing and what the options are if it is in fact the cause of your 'issue':
"2. Identity & Privacy > Protected Applications
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally."
Please post back either way to let us know if the issue is resolved pr not, and if not then we can look at some other potential avenues for a solution.
Regards, Baldrick
Welcome to the Community Forums.
As these applications deal with personal data it is possible that it is thr Identity Protection Shield that is causing you the hindrence by being overly protective.
Please review the following exert of this KB article that will explain how to check what the shield is doing and what the options are if it is in fact the cause of your 'issue':
"2. Identity & Privacy > Protected Applications
- "Allowed applications" are not secured against information-stealing malware, and also have full access to protected data on the system. Many applications unintentionally access protected screen contents or keyboard data without malicious intent when running in the background. If you trust an application that is currently marked as "Deny," you can change it to "Allow."
- "Protected applications" are secured against information-stealing malware, but also have full access to data on the system. By default, web browsers are assigned to the "protected" status. If desired, you might also want to add other software applications to "protected," such as financial management software. When you run a protected application, the Webroot icon in the system tray displays a padlock.
- "Denied applications" cannot view or capture protected data on the system, but can otherwise run normally."
Please post back either way to let us know if the issue is resolved pr not, and if not then we can look at some other potential avenues for a solution.
Regards, Baldrick
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