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My computer is telling me My coverage is expired but I just purchased it 8/16/2016 at Best Buy
Hello grimmlinda,

 

Welcome to the Webroot Community,

 

Would you try a uninstall/reinstall of Webroot?

 

Then please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,
If Sherry's suggestion doesn't work you will have to contact Best Buy Geek Squad directly and they will help you: https://www.webroot.com/ca/en/home/products/geeksquad-dl

 

Thanks,

 

Daniel 😉

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