I have a reading that our renewal may not have updated our subscription. Virus protection is off.

  • 17 December 2015
  • 1 reply

I renewed my subscription for another year yesterday, but this morning our laptop indicated our virus protection was off. I have checked the box to turn it on several times, but nothing happens. Am I protected?

1 reply

Userlevel 7
Badge +3
Hello ? and Welcome to the Webroot Community. 
Sorry about the issue you're seeing. Please re-enter your keycode as shown in this thread, click activate, reboot , and let us know if that works for you: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/I-BOUGHT-A-NEW-SUBSCRIPTION-I-CAN-SEE-THE-KEY-ON-MT-CONSOLE-BUT/m-p/219581#M13916      
You will still be protected regardless, if Webroot is saying it's on.
If the steps above don't work, then please get back with more info (did you renew, or buy a new keycode, same source etc?), or else you are free to Submit a Support Ticket  and they'll sort it out.
Please let us know how you get on. Thanks.