i have reset my password and security code but my phone wont unlock
i have reset my password and security code but my phone will not unlock
+62Hello @
Welcome to the Community Forum,
I'm very sorry to hear about this happening to you but please have a look at this KB article , hope it helps somewhat, https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta...
My best advice would be to do a factory reset on your phone or Contact Support. (This is a free service with active subscription)
https://www.webrootanywhere.com/servicewelcome.asp,
Please try to go to your Account Console and see if you can unlock your phone there
Please let us know how it goes ok?
Sorry for your issues and wish I could of helped you out more. A Factory reset is difficult to do when you loose all your information.
Best Regards,
Welcome to the Community Forum,
I'm very sorry to hear about this happening to you but please have a look at this KB article , hope it helps somewhat, https://community.webroot.com/t5/Webroot-SecureAnywhere-for/Locked-Device-on-SIM-Card-Replacement/ta...
My best advice would be to do a factory reset on your phone or Contact Support. (This is a free service with active subscription)
https://www.webrootanywhere.com/servicewelcome.asp,
Please try to go to your Account Console and see if you can unlock your phone there
Please let us know how it goes ok?
Sorry for your issues and wish I could of helped you out more. A Factory reset is difficult to do when you loose all your information.
Best Regards,
IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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