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i have webrootsecureanywhere but i can not access my passwords?

  • August 29, 2014
  • 9 replies
  • 52 views
K
New Voice
I can not access my passwords?

    9 replies

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • August 29, 2014
    @ wrote:
    I can not access my passwords?
    Hi kay_lynn_1952_1952,
    Can you give me more information? Are you able to logon to the console?
     
    If you log into the Console,
     
     
     
    Or you cannot access your password manager in your Browser?
     

    .
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    K
    K
    New Voice
    If I click on my email address in right top corner all I get is 
    Downloads 
    Help 
    Support 
    and log out
    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • August 29, 2014
    Please look to the left for the name of your console..there you will see Passwords.
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    K
    New Voice
    The passwords is grayed out 
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • August 29, 2014
    @ wrote:
    The passwords is grayed out 
    Sorry you are having this issue. You can issue a Support Ticket Here And you can look Here for addtional help!
     
     Otherwise maybe one of our more knowlegable members can assist!;)
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    K
    New Voice
    Will wait for a few and see if anyone else can help ...thank you Sherry for trying
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • August 29, 2014
    @ wrote:
    Will wait for a few and see if anyone else can help ...thank you Sherry for trying
    Your Welcome! Did you just start having this issue? While you are waiting would you want to look at this article ?
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
    K
    New Voice
    I accidently deleted webroot from my account and when I redownloaded it would not let me see my passwords
    Ssherjj
    Moderator
    Forum|alt.badge.img+62
    • Ssherjj
    • Moderator
    • August 29, 2014
    @ wrote:
    I accidently deleted webroot from my account and when I redownloaded it would not let me see my passwords
    Thank you for that information .
     
    .I still suggest you issue a support ticket because they can transfer your passwords and you won't loose them.They can figure this out for you. Or you can preform these steps provided...
     
    Can you please do a clean reinstall of WSA and Please follow the following steps closely:
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for all of the following steps
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
     
    Thanks,
     
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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