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i P AID ON LINE FOR A RENEWAL.. BUT MY COMPUTER BUT MY COMPUTER DID NOT UPDATE.. WHY? i RECEIVED A CONFORMATION CODE BUT MY WEB-ROOT SAYS IT IS EXPIRED??
Hello TAMMYWADLEIGH,

 

Welcome to the Webroot Community,

 

May I ask where you Renewed your Subscription from, would it be a Best Buy Subscription or from Webroot or some other place? Did you receive a new keycode by chance? Or did you just renew your old keycode?

 

Would  you do a reboot and after reboot do a manual scan. See if it still shows expired?

 

 

 

 

 
Hi again TAMMYWADLEIGH,

 

If from Webroot online it can take a little while for the back office to process the renewal so I would give it a little bit longer, by tomorrow morning. If not by  then I would Open a Support Ticket 

You also can call 1-866-612-4268.

 

With Best Buy  this is automated,, it can take 24-48 hours depending on the time of day you provided your payment information.Call 1-800-GEEK-SQUAD (1-800-433-5778) for assistance

 

.To let you know that even though Webroot saids you are expired you still are protected for 30 days.

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