Hi beermann

 

Welcome to the Community Forums...and apologies for a late response...it appears that you post 'fell down the cracks' :(

 

There is a lot on your post so lets try and decompose it for a bit of clarity:

 

1. had it for awhile free with my new computer but now it isn"t working

 

    Can you advise as to what you mean by "isn't working'? Is it not scanning or not cleaning malware or just plain not  

    responsive/opening?

 

2. I purchased a 2 year subscription

 

    From whom did you make this purchase and are you sure that it is a 2 year one? When you received confirmation of the

    purchase did you receive an email with a 20 character keycode included?

 

3. now it wants me to buy a new one

 

    How exactly are you being asked to purchase a new subscription? And is this after you have entered & activated the

    recently purchased subscription?

 

Any addiitonal information you can provide in repsonse to the above should help up to assist you re. your queries.

 

Regards, Baldrick

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