Skip to main content
To Customer Support To Customer Support
Why isnt my keycode working when it says its good for 3 devices. But then I log on with other devices and it tells me I

have to use the keycode from my account and set up another account. But Ive made them admin so Im not sure whats going on. Althought it is still saying its setting up my passwords and it will take 15 mins. but that was like 45 mins ago.

Thank you
Hello hopperpharm333,

 

Welcome to the Webroot Community,

 

Sorry to hear you are having issues. You have set up your Online Account Console Right? 

 

Would you try re-entering & re-activating your keycode again, as follows:

 



 

and then:

 



 

Also you might need to Submit a Support Ticket to have Support check out why Password Manager isn't loading for you? This is a free service with a Webroot susbscription.

 

 

Hope this helps?

 

Reply


Terms & Conditions