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For some time now I get several Window 10 crashes with IRQL_NOT_LESS_OR_EQUAL (a) and the memory.dmp shows the following events prior the failure:

 

STACK_TEXT:

ffffd000`28e04c48 fffff803`9edcd4e9 : 00000000`0000000a 00000000`079c6048 00000000`00000002 00000000`00000000 : nt!KeBugCheckEx

ffffd000`28e04c50 fffff803`9edcbcc7 : ffffd001`be291000 00000000`00000801 00000000`00000280 ffffe001`00000000 : nt!KiBugCheckDispatch+0x69

ffffd000`28e04d90 fffff803`9edb23e9 : fffff802`017b25d8 ffffe001`5f1afea0 fffff801`fd028396 ffffe001`5e403000 : nt!KiPageFault+0x247

ffffd000`28e04f28 fffff802`017b25d8 : ffffe001`5f1afea0 fffff801`fd028396 ffffe001`5e403000 00000000`00000801 : nt!strncmp+0x49

ffffd000`28e04f30 fffff802`017b27eb : ffffe001`5f7b7010 00000000`00000190 ffffe001`5f7b7068 00000000`079c6048 : wrUrlFlt+0x25d8

ffffd000`28e04f60 fffff802`017b4a70 : ffffe001`00000000 ffffe001`5f7b7010 00000000`00000190 00000000`079c6048 : wrUrlFlt+0x27eb

ffffd000`28e04fe0 fffff802`017b4882 : ffffe001`5f7b7010 ffffd000`28e05cf8 ffffd000`28e05d30 ffffd000`28e05190 : wrUrlFlt+0x4a70

ffffd000`28e050e0 fffff801`fd010f1d : ffffd000`28e052c8 ffffd000`28e051b9 ffffd000`28e05290 fffff801`fd011f43 : wrUrlFlt+0x4882

 

Wr 9.0.11.70

 

Could it be the result of the Wr bug? Thanks for any help. 

 
hi Mr5,

 

Welcome to the Webroot Community.

 

Sorry to hear you're having issues. Normally, an uninstall/clean reinstall should correct these issues. If you'd like to try that then please do the following.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

BD
Thanks. Reinstalled. Will see.
@ wrote:

Thanks. Reinstalled. Will see.

Ok, Mr5. Thanks. Please do let us know either way. If you're still having issues then you can submit a trouble ticket and support can look into this for you. This is a free service to all Webrrot customers with a valid subscription. :)

 

BD

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