Hello miriamdw1

 

Welcome to the Webroot Community,

 

Did you renew from BestBuy or from Webroot online? I believe you would of recieved a new keycode by email?

 

May I ask as to whether your renewal was a 'real' one; i.e., you added time to your current subscription and no new keycode was involved or if it was a 'pseudo' renewal, i.e., you purchased a new subcription, received and therefore entered a new keycode?

 

 

 

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