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My HP laptop with 8.1 windows will no longer enable connection with the internet. The computer says I am connected to the internet. I can ping the modem but I still have no internet connection. I would much appreciate any advise on how to reconnect to the internet. I have WebRoot Security Plus. Is it possible the computer has a virus?
Hello cioli, and you are Welcome.

 

Please try advice given here: https://answers.microsoft.com/en-us/windows/forum/windows_7-networking/event-id-1002-dhcp-error-unable-to-connect-to-the/4bf20710-a5e8-4746-8ca2-bb59586d9f91?page=1

 

From: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/What-causes-quot-Page-cannot-be-displayed-quot-every-morning/m-p/175207/highlight/true#M11038

 

I wold also try unplugging the router for few seconds, then plug-in and retry it.

 

Let us know if any of this helps, or if you have any info or questions. Thanks.

 
Thank you Dermot 7. I now have internet access. When I purchased the computer last spring at Best Buy, it came with brief coverage by McAfee anti virus. I purchased WebRoot immediately and dd not delete the short term McAfee. Now that I have deleted McAfee, I have internet connection once again.
Hello and Welcome to the Webroot Community!

 

Awesome to hear! :D To keep up with more than 200,000 new or modified malware every day: http://www.brightcloud.com/platform/webroot-intelligence-network.php

 

Cheers,

 

TH ;)

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