Skip to main content
Hello and thank you for your help ahead of time,

 

Webroot detected malware/trojan (W32.Rogue.Gen) and blocked the file.  Is there any additional actions that are necessary?  Shouldn't the file be deleted?  The file was not placed in 'Quarantine', where I could delete it, but rather, in the Block/Allow Files.

 

I have run a number of antivirus/malware detection programs (Malwarebytes, Bitdefender), and of course, Webroots system scan.  Nothing has been detected.

 

Again, thank you for your help in advance.



Des
Hello Destroy25,

 

Welcome to the Webroot Community,

 

To be honest I am not sure why Webroot did not Quarantine that Malware/Trojan. Since Webroot has blocked it then it cannot do any harm to your computer.

 

Please look here at the PC User Guide about Blocking & Allowing.

 

But my best advice would be is to have the Support Team do a security check. Yoiu can do this by Submitting a Support Ticket.

 

This is a free service with a Webroot subscription.

 

Hope this helps?

Reply