my account not showing all protected pc's

  • 12 January 2017
  • 1 reply

When I logon to my account at webroot it shows only 1 PC protecter (iMac) but not secound PC MacBook) webrootsecureanywher installed on both and full scans have been run on both.

Best answer by ProTruckDriver 12 January 2017, 01:29

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Userlevel 7
Hello MELeslie, Welcome to the Webroot Community Forum, :D
Sometimes it takes awhile for it to show up on your account. Please try a re-boot on the machine that is not showing up on your account.
If the re-boot doesn't solve the problem you can try a Uninstall / Re-install of Webroot which solves most problems:
To uninstall Webroot SecureAnywhere, follow the instructions below.
  1. Shut down SecureAnywhere by clicking the Webroot icon [img][/img] in the menu bar and selecting Shut Down SecureAnywhere. [img][/img] If prompted, confirm that you want to shut down SecureAnywhere.  
  2. Open the Finder by clicking the Finder icon [img][/img] in the dock.  
  3. Open the Applications directory. [img][/img]  
  4. Click and drag the Webroot SecureAnywhere program icon into the Trash [img][/img] in the dock. A confirming window appears.  Click Uninstall. [img][/img] Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.  
Reinstall Webroot
 You can install SecureAnywhere on Mac OS X 10.7 and above. An Internet connection is required to install the software.

To install the software:
  1. Click here to download the SecureAnywhere  installer to your Mac. Or Click here if you have the Best Buy Geek Squad Subscription service.
  2. Double-click wsamac.dmg to open the installer.
  3. Drag the Webroot SecureAnywhere icon into the Applications folder. [img][/img]  
  4. In the first activation window, enter your keycode and click Activate
If this final step of Uninstall / Re-install fails to solve the problem, Please contact Webroot support

Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
Support Ticket System is Open 24/7