Hello iamcolide

 

Welcome to the Webroot Community,

 

May I ask you where did you purchase Webroot from? From Webroot directly online or from another vendor? Also are you installing on a PC? Is this a renewal subscription?

 

If you have WebrootSecure *Anywhere Complete then that would cover 5 devices.

 

Would you try to install with these instructions below?

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online during the install to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  
• Install with the new installer, entering your Keycode when prompted to do so in the install process
  
• Let it finish it's install scan
  
• Reboot 

 

If you continue to get an invalid keycode then it would be best to Submit a Support Ticket which is free of charge with a Webroot subscription. They will gladly help you out. Or call:

 

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

If with Best Buy then call 1-800-GeekSquad.

 

Please let us know if we can help you further?

 

 

 

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