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My Scans keep failing...

  • 1 April 2016
  • 1 reply
  • 30 views
J
My Scans keep failing. It states "cannot connect to Internet for results". Do I have a virus?

1 reply

Ssherjj
Rank
Userlevel 7
Badge +62
Hello JoseG
 
Welcome to the Webroot Community,
 
I don't believe you have a virus..could you do an uninstall/reinstall of Webroot which will only take a few minutes to do?
 
Please follow the steps closely!
 
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? Or if  you want you can also Submit a Support Ticket free of charge and they can check this out for you.
 
Thanks,
 
 
 
Windows Insider, iMac 2021 27 in i5 Retina 5, iMac OS Sonoma (14.3.1}, Security: iPads, W 10 & (VM:15), ALIENWARE 17R4, W10 Workstation, ALIENWARE 15 R6, W11, Webroot® SecureAnywhere™ Internet Security Complete (Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester. Security

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