Hello JoseG

 

Welcome to the Webroot Community,

 

I don't believe you have a virus..could you do an uninstall/reinstall of Webroot which will only take a few minutes to do?

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? Or if  you want you can also Submit a Support Ticket free of charge and they can check this out for you.

 

Thanks,

 

 

 

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