Chrome runs fine in Windows 8.1, since you are running it I would install Ad-block its free and will stop all those ad popups         "I need to contact MS about a full diagnostic scan"

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While I appreciate your response we may differ on the definition of fine.  Chrome on Win 7 rarely crashed.  Chrome on Win 8.1 crashes daily, at least once, sometimes more often.  We can agree Chrome runs on Win 8.1,  but we'd disagree on it running fine.  

 

Is Ad-Block the name of a type of software or a brand name?  Never had to install Ad-Block on Win 7 to avoid issues I am dealing with on Win 8.1.  

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@ wrote:

New Comp Win 8.1, came with Norton, Got everything up and running and IMMEDIATELY get hit with virii.  Would scan with Norton, remove virii and continue on only to be right back in the same situation.  I am not a computer newb (though no techie) and I've done well avoiding virii, for the most part over the years. 

 

Figured this was a Norton fail, so I dropped it, bought Webroot.  Picked up several virii Norton was missing.  So I thought great, I am good to go.  While things are MUCH better I am still having one annoying issue.  Sometimes while using Chrome when I click on a website, any website and anywhere on the website a new tab is opened.  Indicates I need to contact MS about a full diagnostic scan, blah, blah, blah.  Smells like a virus.  Two questions, is it a virus or just a little present from MS.  (I've discovered 8.1 DOES NOT like you running Chrome) have problems with Chrome running on 8.1 that I never had with Win 7.  

Next, whether this is a virus or not, is there a way I can keep it from happening?  It's annoying.  

 

Several virus scan run, Webroot isn't picking up anything at this point. 

What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.

 

WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.

 

For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.

 

For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket.  Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.

 

To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:

 

• Open Webroot SecureAnywhere
  
• Click on ‘Advanced Settings’ from the top right
  
• Select ‘Scan Settings’ from the left side
  
• Unselect the option “Detect Potentially Unwanted Applications”
  
• Click on the Save button (you may have to enter in a CAPTCHA)
  
• Reselect the option to “Detect Potentially Unwanted Applications”
  
• Click on the Save button
  
• Run another scan with Webroot and remove any items that get detected.

To help avoid PUA's in the future, remember to read all of the information when installing or updating software (Adobe downloads often have those "extra special offers"attached... PUA'S!: often the PUA included will be mentioned, and you can opt out of installing it.  Those check boxes you see? Usually only one of them is for the User Agreement of the software you want, the others are for the junk you don't.

 

 I hope this helps you both understand, and resolve the problem and if not please let us know!

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That's the type of info I was looking for, thank you.  I will explore those options and see if I can make some headway.  

 

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@ wrote:

That's the type of info I was looking for, thank you.  I will explore those options and see if I can make some headway.  

 

Hope that helps. If not, let us know.

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So far so good.  Followed your guidance and I think got to the root of the issue.  At least the problem hasn't recurred in awhile.  Thank you again.  

 

To Rak:  Chrome also seems to be more stable, of course time will prove that out.  Perhaps it was the adware(s) that was creating the instability and not Win 8.1 as I'd first assumed.  But then we all know what happens when we assume...well maybe I don't, but I've learned.....again....

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