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I have Internet Security Plus. I had bad weather yesterday. Had to reset my router. I had just renewed my Webroot then I had to put my keycode back in. And now my password manager icon is gone and in my account the p/w manager section says my keycode has expired.

James Mancil
Hello jamesmancil,

 

Would you please try a uninstall/reinstall of Webroot?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and DO NOT import any old settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
EDITED: Sorry I forgot to mention that if you got a new keycode then you will need to Contact Support to transfer your passwordss to your new keycode.

 

 

Please let us know if that resolves your issue?

 

Thanks,
Hello there @,



I've opened a support ticket on your behalf and am personally having our Escalations Team correct this on the back-end. This should be resolved in just a few hours. I'll respond here as soon as everything is fixed so you can make sure all is working.



Best,

Josh P.
I followed your instructions. Seems to be doing ok so far. Thank you very much.

                                                                                                            James Mancil
I've done as you suggested and it's working. Thanks.

                                                                               James Mancil
@ wrote:

I've done as you suggested and it's working. Thanks.

                                                                               James Mancil

We are happy to hear this seems to be resolved....:D
Perfect, all looks good on my end!

Always happy to help, and feel free to send me a private message if you ever have an issue like this in the future :manvery-happy:

 

Cheers,

Josh P.

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