Skip to main content
To Customer Support To Customer Support
Once again I activated my new key and now my password manager will not work...

Please help!!!
Greetings Okeene, don't feel bad, Password Manager has not worked for Forty Nine Thousand Three Hundred and Forty One subscribers either.:D
Hello Robert1725,

 

Password manager works great, I just have to have it relink to my account every year after getting a new Webroot key.
If you happen to use Firefox it does not work and has not for quite some time.Ive had PW for quite some time and yes its great when it works with Firefox. ( my preference )
@ wrote:

Password manager works great, I just have to have it relink to my account every year after getting a new Webroot key.

 

Hello Okeene,

 

I have to do this whenever I get a new keycode, too. You'll need to contact support, giving them both your old and new keycodes, and they should be able to get the Password Manager info transferred to your new keycode.

 

As @ has also mentioned, the Password Manager has stopped working in Firefox since Firefox updated to version 62 a few weeks ago. We're hoping a fix comes soon. ;)

 

Hope this info helps,
The Password Manager is still broken in the latest Firefox 62.0.2 https://www.mozilla.org/en-US/firefox/62.0.2/releasenotes/

 



 

https://support.mozilla.org/en-US/kb/add-on-signing-in-firefox?as=u&utm_source=inproduct

 

Locking us out of our password manager with little information is not cool at all.  It's infuriating.

Reply


Terms & Conditions