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why does the Web Root block some files? When I try to add a URL to a safe list , it will not accept my regular passowrd to add it. And some web site are totally unable to get into.
Hello and Welcome to the Webroot Community!

 

Not sure what's going on here can you please try a clean reinstall!

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If not please Submit a Support Ticket to get further help as they can look into your logs.

 

Thanks,

 

Daniel ;)

 

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