Hi Joaquin_Hilario,

 

Welcome to the Webroot Community.

 

These should not be turned off. In my nearly five years of using Webroot I've never seen this happen. Is it possible that someone could have turned them off? Are you able to turn them back on? I think it would be best to do an uninstall/clean install of Webroot just to be safe.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue. If you are still having trouble with this then please submit a trouble ticket and support will investigate this for you, a free service with your paid subscription.

 

Hope this info helps. Please let us know either way.

 

Thanks,

 

BD

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