Skip to main content
To Customer Support To Customer Support
I have windows 8, and I recently renewed my web root subscription. Whenever I open internet explorer, I get the proxy error. I have already tried to delete the proxy setting numbers and uncheck the proxy box in internet options, but neither change was saved. Also web root doesn't seem to realize I have a current subscription, I did get it to sane the new code. I installed an adobe upgrade just before this issue...which I think must have been a virus. Web root did scan and remove threats several times, but I am still getting this error and can't connect to the internet. Please help.
Hello fbmiller,

 

Welcome to the Community!

 

Would you mind reinstalling Webroot to elimate that this could be the problem.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Alsoyou can issie a Support Ticket free of charge!

 

 

Please let us know if that resolves your issue?

 

Thanks,

Reply


Terms & Conditions