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proxy server is not responding

  • December 7, 2014
  • 1 reply
  • 83 views
F
I have windows 8, and I recently renewed my web root subscription. Whenever I open internet explorer, I get the proxy error. I have already tried to delete the proxy setting numbers and uncheck the proxy box in internet options, but neither change was saved. Also web root doesn't seem to realize I have a current subscription, I did get it to sane the new code. I installed an adobe upgrade just before this issue...which I think must have been a virus. Web root did scan and remove threats several times, but I am still getting this error and can't connect to the internet. Please help.

    1 reply

    Ssherjj
    Moderator
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    • Ssherjj
    • Moderator
    • December 7, 2014
    Hello fbmiller,
     
    Welcome to the Community!
     
    Would you mind reinstalling Webroot to elimate that this could be the problem.
     
    Can you please do a clean reinstall of WSA and Please follow the steps closely!
     
    • Make sure you have a copy of your Keycode
    • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
    • Download a Copy Here (Best Buy Subscription PC users click HERE)
    • Uninstall WSA and Reboot
    • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
    • Let it finish it's install scan
    • Reboot once again
    Alsoyou can issie a Support Ticket free of charge!
     
     
    Please let us know if that resolves your issue?
     
    Thanks,
    IMac 2021 27 in i5 Retina 5, iMac OS Sequoia (15.7.2), Security: iPads, ALIENWARE 15 R6, W11 Microsoft Windows Workstation, x64, Webroot® SecureAnywhere™ Internet Security Complete, Android Samsung Galaxy Ultra Note 23, Webroot Beta Tester
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