Hello Randy!

 

The portal does have a few minutes delay on showing the latest scan, so that will probably update in the next 30 minutes, give or take a few.

 

As for still being on 8.0.3.3, that is a pretty outdated build I believe.  Do you have automatic updates turned off?  You might want to copy the key code, uninstall, and then do a fresh install from a fresh download.  I strongly suggest that you do not alter the default automatic updates though.

 

EDIT

 

As the original poster replied that the problem is resolved, I did give a Solution credit: To TH as I forgot the all importand reboot after re-install.

 

/EDIT

---

I agree with David do a clean reinstall the Download link is in David's signature and make sure you have a copy of your keycode and do a reboot after uninstall!

 

TH

---

Thanks to both of you...did as you suggested and installed updated version.  All is good in the world again!  :D  Never did shut down the auto update feature though in any version so not sure what happened.  Before uninstalling I checked to see if I had the latest version and it stated I did but all is fine now...thanks again.

---

We are glad you got it sorted and enjoy the new 2014 version David and I are a Tag Team so if you have any other questions feel free to ask! Here is the 2014 Online Helpfile it's a good read: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#OpeningPage.htm

 

Cheers,

 

Daniel 😉

---

Thanks again....as usual quick and accurate responses...great customer service...

---

@ wrote:

Thanks again....as usual quick and accurate responses...great customer service...

We aren't customer service, we are just volunteers who like to help out when we can 🙂

---