Answer
Received update email....
...but the interface is the same. Currently have version 8.0.3.3. Also my Secure Anywhere portal is showing last scan on 10/2/13 but my software indicates the last scan was 3 minutes ago. Should I re-download the software? Thanks in advance...
Best answer by RetiredTripleHelix
I agree with David do a clean reinstall the Download link is in David's signature and make sure you have a copy of your keycode and do a reboot after uninstall!
TH
TH
Hello Randy!
The portal does have a few minutes delay on showing the latest scan, so that will probably update in the next 30 minutes, give or take a few.
As for still being on 8.0.3.3, that is a pretty outdated build I believe. Do you have automatic updates turned off? You might want to copy the key code, uninstall, and then do a fresh install from a fresh download. I strongly suggest that you do not alter the default automatic updates though.
EDIT
As the original poster replied that the problem is resolved, I did give a Solution credit: To TH as I forgot the all importand reboot after re-install.
/EDIT
The portal does have a few minutes delay on showing the latest scan, so that will probably update in the next 30 minutes, give or take a few.
As for still being on 8.0.3.3, that is a pretty outdated build I believe. Do you have automatic updates turned off? You might want to copy the key code, uninstall, and then do a fresh install from a fresh download. I strongly suggest that you do not alter the default automatic updates though.
EDIT
As the original poster replied that the problem is resolved, I did give a Solution credit: To TH as I forgot the all importand reboot after re-install.
/EDIT
+56I agree with David do a clean reinstall the Download link is in David's signature and make sure you have a copy of your keycode and do a reboot after uninstall!
TH
TH
Thanks to both of you...did as you suggested and installed updated version. All is good in the world again! :D Never did shut down the auto update feature though in any version so not sure what happened. Before uninstalling I checked to see if I had the latest version and it stated I did but all is fine now...thanks again.
+56We are glad you got it sorted and enjoy the new 2014 version David and I are a Tag Team so if you have any other questions feel free to ask! Here is the 2014 Online Helpfile it's a good read: http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#OpeningPage.htm
Cheers,
Daniel 😉
Cheers,
Daniel 😉
Thanks again....as usual quick and accurate responses...great customer service...
We aren't customer service, we are just volunteers who like to help out when we can 🙂@ wrote:
Thanks again....as usual quick and accurate responses...great customer service...
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