After renewing Webroot via GEEK SQUAD I download the update and select run. The Secure Anywhere screen opens but nothing happens. How do I complete the upgrade?
MODO
Userlevel 7
+62
Welcome to the Community Forum modo,:D@ wrote:
After renewing Webroot via GEEK SQUAD I download the update and select run. The Secure Anywhere screen opens but nothing happens. How do I complete the upgrade?
MODO
Sorry for your issues..
Can you please do a clean reinstall of WSA and Please follow the steps closely!
- Make sure you have a copy of your Keycode
- KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
- (Best Buy Subscription PC users click HERE)
- Uninstall WSA and Reboot
- Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
- Let it finish it's install scan
- Reboot once again
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
Thanks,
Userlevel 7
Hi modo
As this is through Best Buy/The Geek Squad, I would contact them in the first instance befor you try anything on your own. If they are unable to assist then I would try what Sherry has suggested.
Regards, Baldrick
As this is through Best Buy/The Geek Squad, I would contact them in the first instance befor you try anything on your own. If they are unable to assist then I would try what Sherry has suggested.
Regards, Baldrick
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