Renewing Webroot via Geek Squad

  • 3 October 2014
  • 2 replies
  • 43 views

After renewing Webroot via GEEK SQUAD I download the update and select run.  The Secure Anywhere screen opens but nothing happens.  How do I complete the upgrade?
MODO

2 replies

Userlevel 7
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@ wrote:
After renewing Webroot via GEEK SQUAD I download the update and select run.  The Secure Anywhere screen opens but nothing happens.  How do I complete the upgrade?
MODO
 Welcome to the Community Forum modo,:D
 
Sorry for your issues..
 
Can you please do a clean reinstall of WSA and Please follow the steps closely!
 
  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  •  (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
There is a User Guide here
 
 
Please let us know if that resolves your issue? If not then we will look at alternative avenues to try and solve this for you.
 
Thanks,
Userlevel 7
Hi modo
 
As this is through Best Buy/The Geek Squad, I would contact them in the first instance befor you try anything on your own.  If they are unable to assist then I would try what Sherry has suggested.
 
Regards, Baldrick

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